Support
How can we help?
Most questions are answered below. If yours is not, a person replies, not a queue.
Browse by topic
- Booking
How a booking works, from the first date you pick to the confirmation.
2 answers - Paying
Cards, currencies, when you are charged and what a receipt looks like.
0 answers - Before you go
Guest details, dietary needs, what to pack and who to ask.
0 answers - On the trip
Meeting points, your guide, weather and what happens when plans change.
0 answers - After the trip
Reviews, photos, your diary and telling us what you thought.
0 answers - Membership and trial
Explorer and Insider, the free week, prices, renewals and cancelling.
1 answer - Gift vouchers
Buying, sending, redeeming and what happens to the balance.
0 answers - Diving
Certification, the no-fly window, companions who snorkel and what we tell the dive centre.
2 answers - Your account and data
Signing in, what we keep, exporting it, deleting it, cookies.
0 answers - For operators
How we work with the people who run the experiences.
1 answer
Questions people ask most
Still need us
We reply within one working day.
Message about a booking
Your booking has its own thread with your guide and with us; sign in and it opens there.
Open my booking thread →Write to us
Attach up to three photos if they help (a screen, a document, a boat).